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Delivery Policy

Delivery Partners

We deliver throughout the UK with DHL & Palletline.

Delivery Charges (Mainland UK)

We charge P&P on a per item basis. If you order more than £19.99 of product after any coupon discount has been applied, we will give you FREE P&P on your order for most mainland UK orders (Not including pallet deliveries).

We charge £5.99 for each pallet delivery which applies to most mainland UK areas, some areas may hold additional costs depending on your location. Your delivery charge for pallet deliveries will automatically be calculated when going through the purchasing process within our online store.

If your order comes to less than £19.99 the delivery charges per item are: £3.99

Delivery Charges (Other Areas in UK)

For orders to Northern Ireland, Channel Islands, Highlands, Isle of Man, and Isles of Scilly we cannot provide free p&p, and there is a fixed postage fee per order irrespective of size of order due to the extra postage fees we are charged by DHL & Palletline. The charges are:

Parcels Northern Ireland £11.66. Channel Islands £19.98. Highlands £11.66. Isle of Man £11.66. Isles of Scilly £19.98.  per parcel under 1 – 25kg

Pallets We do not offer pallet deliveries to Northern Ireland, Channel Islands, Highlands, Isle of Man, or the Isles of Scilly. We do work with a trusted selection of PlantGrow distributors within these areas. for more information, please contact us.

Delivery Times

For all regular orders for smaller products such as feeds and containers, we will do our best to get your order to you swiftly, and usually within 2 or 4 workings days.  

For all pallet orders we aim to deliver each pallet between 2 & 5 working days after we have processed your order. You will not receive an update in that time. On the day or the day before delivery, the pallet courier company will contact you to make sure the delivery slot works for you.

Pallet deliveries can only be made if the road is wide enough for a standard sized 7.5 tonne lorry to drive down. We can also deliver to allotment sites or garden societies. You can request a small lorry during your purchase, and request for specific instructions to be followed. We always do our best to meet requests & requirements. The lorry comes with a tail lift. The driver will lower the pallet down to ground level and push it with a pallet pusher to the location you require if accessible. The delivery is a kerbside delivery, and it is up to the driver’s discretion whether they will pull it to the requested location. The ground surface needs to be relatively flat and hard for this to be possible.

Overseas Orders

Unfortunately, we cannot currently offer products for delivery outside of the UK or overseas and the areas mentioned in this Policy. Should that change in future we will update this policy accordingly.

Terms and Conditions

All of our deliveries and orders are subject to our Terms and Conditions, which can be found here.

Parcel deliveries

We aim to deliver all parcels within 2-4 working days from dispatch, order before 12:00pm for same day dispatch.

Pallet deliveries

We aim to deliver all pallets within 2-5 working days from dispatch, order before 12:00pm for same day dispatch.

If you require further information regarding your delivery, please email daniel@plantgrow.co.uk

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